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Choosing a Background Screening Technology Partner: Step 2

Scalable and Reliable

Background screening is an industry with constantly fluctuating workloads. In order to meet these fluid demands, it is important for a screening agency to carefully consider the scalability and reliability of their technology partner.
In an effort to address this in today’s evolving technology market, many software providers are transitioning away from traditional data centers to cloud-based solutions. This transition has allowed technology partners to put greater focus on flexibility, functionality and costs. In order for you to ensure you get the most out of your investment, look for the following when deciding which provider best meets your needs:

  • Cloud-based solutions
  • Industry leading uptime
  • Server, storage and network virtualization capabilities
  • Real time data replication and disaster recovery
  • Redundant and secure storage and distribution channels
  • Competitive pricing

Invest in a technology partner that provides these solutions so you can focus less on your system and more on your sales. This way, you will be confident that your partner can meet whatever demands may arise, however large or small they may be.

Support and Customer Service

The level of support a software company provides is the benchmark to which all of its other offerings are compared. If a software provider has a comprehensive suite of background screening solutions but lacks the support to guide you through their resources, then why bother?
A great technology partner provides a level of support and customer service that is truly the cornerstone of all its offerings. It ensures the maximum utility of your investment and allows you to focus on sales and business development rather than system functionality and user satisfaction. A great partner also provides a level of personalized service far beyond providers who rely on user manuals and canned responses. To confidently choose the best background screening software, search for the following:

  • Technical support available during business hours
  • Emergency customer support available 24/7
  • Access to training videos, documents and knowledge base resources
  • Live training options
  • How-to trouble shooting guides
  • Collaborative assistance with third-party vendors
  • Rapid resolution management
  • Proactive notification and client communication

Deciding on a technology partner begins with research. Find out the reputation of their service department, and make sure you are in good hands. Stay tuned for the next step in our buyers guide which details system and information security.

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