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If we had to sum up the background screening industry’s 2025 so far, we’d say it was a year marked by shifting hiring trends and regulatory guidelines.
But even throughout these changes, one thing has remained constant: consumer reporting agencies’ (CRAs) trust in TazWorks™ technology to help them scale with confidence and maintain growth.
That trust is no coincidence, either! CRAs are constantly performing a juggling act between multiple tools, complex workflows, and new compliance requirements. The last thing they need is another complicated system adding to the chaos. Instead, TazWorks background screening software is designed to add simplicity and speed to CRA operations with:
- An open, cloud-based infrastructure for secure, scalable experiences.
- 100+ integrations to ensure your favorite tools work together seamlessly.
- Automation to reduce manual intervention and help you serve more customers with efficiency.
- Advanced QuickApp, Continuous Monitoring, and Social Media Searches to save time and improve accuracy.
- Data-backed decisioning and live support to ensure accuracy and optimization.
The Impact of Our Advanced Background Screening Software
And behind these features are some serious results, namely:
Proven growth
The average CRA Net Promoter Score jumped by +8% in 2024, with customers citing improved ROI, efficiency, and experiences alongside simpler regulatory compliance. And even amid a 7.4% decline in overall U.S. hires, TazWorks has grown our market share by 10.8%, ensuring CRAs like you can continue to capture new opportunities.
Real Impact
In 2024, TazWorks-powered CRAs processed 11.6% of all U.S. hires. That’s more than one in ten hires nationwide handled by our team.
Support at Scale
Our customer CRAs have processed 17 million orders and 51 million searches, all supported by a team with a 95.8% satisfaction score across 14,927 cases and 4,951 calls.
TazWorks background screening software is constantly evolving to keep delivering results and broadening your reach, too. Most recently, that evolution has included 320 InstaScreen updates, 136 vendor integrations, and 36 ATS and PMS integrations.
Take our Cerebrum integration, for example. With biometric ID verification, advanced data capture, and upcoming AI-driven data analysis integrations, this partner helps us help you optimize workflows with efficiency, accuracy, and security.
And if you need assistance navigating these updates and weaving them into your processes, our knowledgeable experts are there to support you with enhanced escalation workflows, secure file transfers through Box.com, and Copilot beta testing.
But that’s just the beginning. Among TazWorks’ key roadmap items are enhanced tagging, UI upgrades, even more ATS integrations, and expanded monitoring capabilities. It all adds up to smoother flows, more trustworthy outcomes, and better screening experiences for CRAs and their clients.
Shave off hours of work, reduce operational costs, and boost ROI while staying compliant and competitive. Let’s set up some time to connect and explore how TazWorks can help you meet growth your goals and set the standard in background screening excellence.