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Managing additional case load use to be as simple as hiring new screeners in proportion to the new volume.
Now, CRA growth isn’t quite so straightforward. The context has shifted and so have the means toward sustainable business growth. Competitor consolidation and a wave of industry newcomers are pulling already taut margins increasingly tighter as CRAs clamor to win, and preserve, new business. Attracting that business requires delivering on ever-rising expectations ranging from faster turnaround to effectively incorporating new technology such as AI.
On the surface, determining the “right” technology for your CRA and GTM strategy seems easy enough. It should enable sustainable business growth (i.e., the solution that increases volume and productivity without sending headcount costs spiraling out of control). Where CRAs often struggle is in articulating the specific technology features and capabilities needed to strike that balance.
Built for CRA growth: A practical guide + the CRA platform evaluation scorecard helps you identify the capabilities that matter most when choosing a background screening platform built to scale. Use the scorecard to assess your current platform, compare potential solutions, and identify the technology capabilities your CRA needs to support sustainable growth.
Sustainable growth starts with five key capabilities your background screening platform needs to support your business
- An open-ended infrastructure — Closed systems require complicated, often costly workarounds and retrofitting just to deliver even a fraction of the capabilities you need. Documented, open APIs and expansive integration options give you more control, with the ability to quickly add and modify solutions to suit every phase of your growth.
- Configurability — Rigid workflows force teams to limit their offerings, packaging, and turnaround times, slowing down service and degrading the quality of that service. Modern CRA platforms employ more readily adaptable screening workflows that can be tailored to specific industries, clients, or unique positions to improve outcome accuracy and speed.
- Purpose-built design — Many background screening platforms can run a CRA, but growing a CRA requires more than just bolt-on solutions and tedious compliance monitoring. When technology is designed for growth, screening and compliance workflows are built directly into the platform to keep cases moving forward.
- Proven scalability — Proportional staffing expenses, especially alongside shrinking margins and rising buyer expectations, can quickly turn revenue gain into revenue drain when CRA software can’t accommodate additional case volume without straining existing staff. The right technology has the infrastructure to manage both seasonal surges and long-term volume growth within existing screener capacity to ensure realized returns behind every new case.
- Consistent roadmap — Scarce communication on upcoming platform updates and future goals make it hard to trust that your CRA technology will remain a reliable partner in long term, even if it’s serving its purpose today. A clear release cadence based on expressed feedback and observed CRA and client needs demonstrates commitment to innovation and a stable, lasting partnership that’s always evolving to meet your needs.
Take a closer look at what separates a background screening platform like TazWorks™ from technology simply keeping CRAs afloat. Download the full guide and CRA platform scorecard to get started.