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Resolved: Issue with draft, applicant ready, and XML orders

Quick Summary

Resolved 9:17 am MT: The fix has been deployed to all systems, and all orders should be able to be accessed, placed, and processed as normal. We will continue monitoring to make sure the issue is completely resolved. If you continue to experience problems with your orders, please contact support at support@tazworks.com or 801-572-7401.

Identified 9:03 am MT: We have identified the cause of this issue and are actively working on a fix. Everything should be returning to normal functionality promptly. Thank you for your patience as we work to resolve this as quickly as possible.

Investigating 7:50 am MT: We are currently experiencing issues with accessing files in the applicant ready, draft, and XML order queues. Applicants who try to complete a QuickApp order may also receive an error. We are investigating the cause of this and will update as soon as we have more information. All other areas of the system, including creating new orders via QuickApp or manually, and any workspace queues or admin areas, should be unaffected at this time. We sincerely apologize for this interruption and are working to fix it as quickly as possible.

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